Customer Service


Course Overview

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

Learning Objectives 

After you complete this course, you will be able to: 

• Identify ways to establish links between excellence in customer service and your business practices and policies. 

• Develop the skills and practices that are essential elements of a customer service-focused manager. 

• Recognize what employees are looking for to be truly engaged. 

• Recognize who the customers are and what they are looking for. 

• Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.


   Once off payment

   Access to all course materials

   Full support

   10% Discount for teams of five

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